Warranty Policy

This policy outlines warranty information for genuine electronic Products purchased from ZelaPrime (zelaprime.com) and shipped from the Dubai, UAE to customers in Angola.

1. Manufacturer's Warranty

• Most electronic devices sold by ZelaPrime come with a standard manufacturer's warranty. The terms, conditions, duration, and coverage of this warranty are determined solely by the product manufacturer (e.g., Samsung, Apple, Sony, etc.).
• We sell genuine products, and the warranty provided is the one offered by the original brand. Please refer to the documentation included with your product or the manufacturer's official website for specific warranty details.

2. Warranty Period

• The duration of the manufacturer's warranty varies by product and brand. Typically, this ranges from [e.g., 6 months to 2 years]. Please check the product listing or manufacturer's information for the exact period applicable to your device.
• The warranty period generally begins from the date of purchase.

3. Warranty Coverage

• Manufacturer warranties typically cover defects in materials and workmanship under normal use conditions.
• They generally do not cover:
• Damage caused by accident, abuse, misuse, misapplication, or liquid contact.
• Damage caused by service performed by anyone who is not an authorized representative of the manufacturer.
• Products that have been modified or altered.
• Cosmetic damage (scratches, dents) unless it occurred prior to delivery (DOA).
• Consumable parts (like batteries) unless failure occurred due to a defect in materials or workmanship.
• Software issues or data loss.

4. International Warranty Validity & Claim Process

• Regional Limitations: Manufacturer warranties can be region-specific. A warranty valid in the UAE (where we are based) may not be directly serviceable or honored by authorized service centers in Angola. 
• Customer Responsibility: It is the customer's responsibility to verify the international validity and service options for the manufacturer's warranty in Angola before purchase, if possible, or upon receiving the product.
• Claim Process Options (May Vary):
• Option A: Direct Manufacturer Contact: You may need to contact the manufacturer's international support or their designated Angolan representative (if one exists) directly to inquire about warranty service. Procedures vary significantly by brand.
• Option B: Return to UAE for Facilitation: In some cases, if direct service in Angola is unavailable, you may need to ship the defective product back to us in the UAE at your own expense (including shipping and any potential UAE import/re-export duties). We can then facilitate the warranty claim with the manufacturer or authorized UAE service center on your behalf. We will ship the repaired/replaced item back to you, but you will again be responsible for any Angolan import duties upon its return. This process can be lengthy and costly.
• Option C: No Local Service: It's possible that for some brands/products, practical warranty service within Angola or via return to the UAE may not be feasible.
• Contact Us First: If you encounter a potential warranty issue, please contact us first at support@zelaprime.com. We can provide guidance based on the specific product and brand, but we cannot guarantee service availability in Angola.

5. Our Role

• ZelaPrime acts as the retailer facilitating the sale of genuine products. We do not provide a separate warranty beyond what the manufacturer offers.
• We will assist where possible (e.g., providing proof of purchase) but the ultimate responsibility for warranty fulfillment lies with the manufacturer.

6. Disclaimer

• We make no representations or warranties regarding the availability, scope, or ease of execution of manufacturer warranty services within Angola. Customers purchase with the understanding that international warranty claims can be complex and may incur significant shipping costs borne by the customer.

7. Contact Us
For questions about warranty procedures or assistance, please contact us at support@zelaprime.com.